Refund policy

Returns, Exchanges & Refunds

Made to order, so no change-of-mind returns
Every INDIPEEPAL product is printed only after you place your order. Because of this, we do not accept returns or exchanges for change of mind, wrong size ordered, wrong colour chosen, fit or style preferences. Please check the size chart and colour carefully before ordering.

When we will make it right
We will replace your item, or refund you if a replacement isn't possible, if:

  • you received the wrong size or colour compared to what you ordered
  • you received the wrong product or design
  • the item is damaged or defective (misprint, tear, stain, faulty stitching)

How to report an issue

  1. Email care@indipeepal.com within 3 days of delivery.
  2. Include your order number, a short description of the issue, and clear photos of the item, the label showing the size, and the packaging.
  3. We recommend recording a short unboxing video, which speeds up approval.

If your claim is approved, we will arrange pickup and send you a return shipping label with instructions. Please don't ship anything back before we approve it, as unapproved returns will not be accepted. Replacement and pickup are at no cost to you.

Refunds
If a refund is approved, it goes to your original payment method within 10 business days of us receiving and inspecting the item. Your bank may take extra time to post it. If more than 15 business days have passed since approval, write to care@indipeepal.com.

Non-returnable items
Gift cards, sale items, and small items such as coffee mugs, coasters and key chains are not returnable, except if damaged or wrong on arrival (same process as above).

Shipping address and phone number
Please double-check both while ordering. We are not responsible for loss or non-delivery caused by an incorrect address or phone number entered at checkout.

Contact
care@indipeepal.com